5 Time Saving Tips for Salesforce
You’ve no doubt heard of Salesforce, even if only by name. It’s the world’s most popular customer relationship management product, allowing users to track and access sales, marketing, and customer service in one convenient place. No hardware. No software. Just the power of the cloud. There’s the Sales Cloud, the Service Cloud, the Data [...]
The Universe in Black & White: Barcodes at Work
It’s not hard to see just how versatile and useful barcodes have become but discover how they can be put to work for you.
Minimalist Guide to Customer Service
According to Help Scout, about 80% of (American) companies believe they’re providing superior customer service, but only 8% of their customers would agree with that assessment. Those numbers are not even close to matching up. Customer service is frequently the tie-breaker these days, as the number of options and competitors for any given product or [...]
6 Mistakes to Avoid with Customer Onboarding
In the modern world, getting a new lead, or even better, making an actual sale, isn’t and shouldn’t be the end of the battle. In fact, once you make that initial connection, the “real” work begins. Customer onboarding is one of those buzz words you may have heard in some context, but you might [...]
Top Apps for Your Professional Toolbelt
As the saying goes, there’s an app for that. We live in a truly connected and digital world, with more and more of our personal and professional lives existing online in some form or another. And while the long-term effect of that is open to debate, there’s no denying that it has made our lives [...]
Which Cloud Provider is Right For You?
Ah, the cloud. You know it, and hopefully love it. As more and more elements of our lives migrate there, the choice of service providers becomes more crowded. Some are relatively small and cater primarily to a particular niche (like Tresorit, which boasts unhackable security, even going so far as to offer a $50,000 reward [...]