“We are a career college participating in federal student aid programs and consequently are extremely documentation intensive. ccScan has allowed us to automate the storage of our student files online. Now instead of copying paper documents and having somebody file them in folders in file cabinets, we either scan documents or save them in folders and ccScan automatically adds them to Salesforce Content, setting the document type, relating it to the appropriate student, adding it to one or more appropriate libraries and populating the appropriate field with a link to the document. We are not only saving time filing, ccScan makes it easier for us to ensure our files meet our compliance requirements. We can now run reports on missing documents and review documents online instead looking at paper based checklists and flipping through paper documents.
The support has also been fantastic. We had a couple of ideas on functionality that would make our implementation more effective and I was amazed that the company was receptive to adding them to ccScan and even more amazed that they added them in within days of our requests. It took us a little while to learn the application and how to set it up, but the company was very responsive in answering our questions and helping us get set up.
Our return on investment on ccScan is really high, many multiples of the annual license cost and we recommend it highly.”