Support 2018-10-18T10:43:17+00:00

Helping You Get the Most from Your ccScan Product!

We offer support 7 days a week and aim to get back to you within 24 hours. Please email us at support@capturecomponents.com and include the following:

– Brief description of the problem
– ccScan version number (in ccScan Help menu, About…)
– The Cloud provider being used
– Make and model of your scanner
– When the problem occurred were you: Scanning, Importing, Indexing, Storing, Setup
– Error text and number if displayed; screenshots if available.

Latest Version: ccScan Release #54, Version 3.2.54.5012 dated July 23, 2018

Enhancements:
• New OCR Engine faster and more accurate
• Performance and functionality improvements to ccScan for Salesforce
• Upload speed improvement for Box, Dropbox, OneDrive editions
• Full Box Metadata Template support for Business Plus, Enterprise and Elite users
• And more…

To find your version number click on your: ccScan Help menu, and select About.  To download the latest version open ccScan Help and go to the Title page “ccScan Help”.  There, just click on the download link or copy that URL to your browser.

Please reference the complete version number in any support emails. Major new versions are denoted by the first digit. Minor versions appear in the second set of 1 or 2 digits. The third pair of digits is the Revision number which includes bug fixes, clarifications and minor corrections. The final 4 or 5 digit group is the Build number denoting any change, trivial or otherwise.

System Requirements ccScan is a Microsoft Windows desktop application. Complete system requirements.
We recommend that you update to the latest revision of ccScan if the Revision numbers of your license to ccScan are lower than those in the current version. Updating only for build increments is usually not necessary unless you are aware of a problem. Obtain downloads using the above link or the link in the email received when you ordered a Trial or purchased version.
We also recommend that you upgrade to the latest Major or Minor version if these values in your license are lower than those shown above. There may be an upgrade charge for the latest Major or Minor versions, especially if switching from the one-time purchase to the new Subscription service. Visit the product page or email Sales at Capture Components.

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