Helping You Get the Most from Your ccScan Product!
We offer support 7 days a week and aim to get back to you within 24 hours.
Please email us at support@capturecomponents.com and include the following:
– Brief description of the problem
– ccScan version number (in ccScan Help menu, About…)
– The Cloud provider being used
– Make and model of your scanner
– When the problem occurred were you: Scanning, Importing, Indexing, Storing, Setup
– Error text and number if displayed; screenshots if available.
ccScan Mandatory Backup and Required Update (May 2026)
1. Required ccScan Jobs Backup – Applies to all ccScan Users and Providers
The InstallShield setup app (Setup_ccScan.exe) used to Setup and Uninstall ccScan was inadvertently changed before a previous release. Jobs normally retained on your computer are now erroneously removed when ccScan is uninstalled for a new release.
This means that Jobs will not work and must be recreated unless restored from a backup after new installation. This will be a major issue for all users who do not backup Jobs before uninstalling.
BACKUP C:ccScanDataJobs & Jobs-Current folders BEFORE installing ccScan
BACKUP is ABSOLUTEY REQUIRED
2. ccScan for Salesforce Users– Mandatory Update
Salesforce is ending support for the current login method (oAuth implicit grant flow) on May 11, 2026. Salesforce now requires PKCE (Proof Key for Code Exchange). ccScan has implemented this requirement in this Release effective on Monday May 11, 2026. Jobs may be restored after reinstalling ccScan.
INSTALL RELEASE #72 BEFORE MAY 11, 2026 OR YOU WILL NOT BE ABLE TO ACCESS SALESFORCE FROM ccScan
Please download the latest version of ccScan: Release #72, 3.13.72.5700, May 5, 2026
https://www.CaptureComponents.com/downloads/Setup_ccScan.exe
The latest release is always available at this link. In ccScan you can check for the latest release from the button in the ccScan Help menu, About, Check for Newer Version.
In Windows 11, open Settings, Apps, Apps & Features from the left side menu to uninstall any earlier version. All previous settings, Jobs and Licenses/Activation Keys are preserved. After downloading, double-click on Setup and follow the on-screen instructions.
If this is a new installation, please paste a copy of your activation key in the place provided In the Startup Wizard or in Admin menu, Licensing…, Activate License dialog, in the place provided. Press the Activate button only ONCE.

To find your version number click on your: ccScan Help menu, and select About. To download the latest version open ccScan Help and go to the Title page “ccScan Help“. There, just click on the download link or copy that URL to your browser.
Please reference the complete version number in any support emails.
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ccScan® is a Microsoft Windows desktop application. It runs on Windows 11. ccScan does not work on Windows RT, Unix, Linux, Mac OS, IOS or Android OS but will run on Virtual Client Machines on these platforms hosting the supported versions of Windows. Running ccScan on any end-of-life operating system such as Windows 10, 7 or XP is not supported.
ccScan is a desktop application because of complexities controlling TWAIN-based scanners or multi-function printers, of Optical Character Recognition (OCR) and of optimizing ccScan for multiple processor cores. ccScan is prohibited from running on a Windows Server because of licensing issues







