Helping You Get the Most from Your ccScan Product!
We offer support 7 days a week and aim to get back to you within 24 hours.
Please email us at support@capturecomponents.com and include the following:
– Brief description of the problem
– ccScan version number (in ccScan Help menu, About…)
– The Cloud provider being used
– Make and model of your scanner
– When the problem occurred were you: Scanning, Importing, Indexing, Storing, Setup
– Error text and number if displayed; screenshots if available.
ccScan Mandatory Backup and Required Update (May 2026)
1. Required ccScan Jobs Backup – Applies to all ccScan Users and Providers
The InstallShield setup app (Setup_ccScan.exe) used to Setup and Uninstall ccScan was inadvertently changed before a previous release. Jobs normally retained on your computer are now erroneously removed when ccScan is uninstalled for a new release.
This means that Jobs will not work and must be recreated unless restored from a backup after new installation. This will be a major issue for all users who do not backup Jobs before uninstalling.
BACKUP C:ccScanDataJobs & Jobs-Current folders BEFORE installing ccScan
BACKUP is ABSOLUTEY REQUIRED
2. ccScan for Salesforce Users– Mandatory Update
Salesforce is ending support for the current login method (oAuth implicit grant flow) on May 11, 2026. Salesforce now requires PKCE (Proof Key for Code Exchange). ccScan has implemented this requirement in this Release effective on Monday May 11, 2026. Jobs may be restored after reinstalling ccScan.
INSTALL RELEASE #72 BEFORE MAY 11, 2026 OR YOU WILL NOT BE ABLE TO ACCESS SALESFORCE FROM ccScan
Please download the latest version of ccScan: Release #72, 3.13.72.5700, May 5, 2026
https://www.CaptureComponents.com/downloads/Setup_ccScan.exe
The latest release is always available at this link. In ccScan you can check for the latest release from the button in the ccScan Help menu, About, Check for Newer Version.
In Windows 11, open Settings, Apps, Apps & Features from the left side menu to uninstall any earlier version. All previous settings, Jobs and Licenses/Activation Keys are preserved. After downloading, double-click on Setup and follow the on-screen instructions.
If this is a new installation, please paste a copy of your activation key in the place provided In the Startup Wizard or in Admin menu, Licensing…, Activate License dialog, in the place provided. Press the Activate button only ONCE.
To find your version number click on your: ccScan Help menu, and select About. To download the latest version open ccScan Help and go to the Title page “ccScan Help“. There, just click on the download link or copy that URL to your browser.
Please reference the complete version number in any support emails.
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ccScan® is a Microsoft Windows desktop application. It runs on Windows 11. ccScan does not work on Windows RT, Unix, Linux, Mac OS, IOS or Android OS but will run on Virtual Client Machines on these platforms hosting the supported versions of Windows. Running ccScan on any end-of-life operating system such as Windows 10, 7 or XP is not supported.
ccScan is a desktop application because of complexities controlling TWAIN-based scanners or multi-function printers, of Optical Character Recognition (OCR) and of optimizing ccScan for multiple processor cores. ccScan is prohibited from running on a Windows Server because of licensing issues
Testimonials
“I love this product! It has cut down so much on time spent organizing files and the amount of paper we have to use. Monte is amazing and always answers my calls and emails immediately. He’s easy to talk to and is really helpful with any issues I come across.
“We couldn’t be more impressed with the exceptional support provided by the CCscan team. Their responsiveness and expertise have been invaluable in helping us maximize the potential of the application. Whenever we’ve encountered challenges, their team has gone above and beyond to provide quick and effective solutions. It’s rare to find such a reliable and customer-focused vendor, and we are truly grateful for their dedication to our success.
“Monte and the entire team at ccScan have been absolutely fantastic to work with. Their application has been a game-changer for us, saving an incredible amount of time and significantly improving our workflow. We’ve been using ccScan for several years now, and its reliability and efficiency have exceeded our expectations. It has streamlined our processes, making document management smoother and faster than ever. We truly appreciate the value it brings to our operations and can’t emphasize enough how much we love this product! Thank you, ccScan team, for your continued excellence and support!
“Great experience! The implementation team is really good, and accommodating. I highly recommend this system”
“This app is awesome! My nonprofit was in the “throws” of going paperless and this app, as well as the helpful and courteous staff’s can-do attitude, made it a reality for our organization.
They are happy to help you with any configuration assistance to get you up and rolling. Scan double sided, customized bar codes, direct to desired Salesforce ID and Google Docs are just a few of the features – where is the 6 star rating? Purchase with confidence my friends!
“Everything we wanted and more!
ccScan does everything we need it to do and so much more. Couldn’t be happier. We had a test environment setup and functional in less than 30 minutes, at a fraction of the cost of the competitors. Just an email or a phone call away, I was in good hands and had all my questions answered quickly ”
“Very powerful and flexible package – outstanding support!
ccScan worked very well and integrated with Box, Dropbox and Salesforce cleanly. There are lots of options and configurable parameters, but the defaults are good enough that you can get up and running quickly. Pre-sale support was fantastic, very helpful and knowledgeable”
“Each year during the month of August and September, we send and receive over 20,000 documents as part of our customers annual contract renewals. Last year it took our admin team 9 months to scan each document individually and attach them to the appropriate account in Salesforce. With ccScan’s ability to do bulk scanning along with the OCR capabilities, our CSR’s have adopted a process to collect them in a daily batch and scan them at the end of each day. Rather than taking months, it now takes minutes. As a result, all of our customers data and contract information is now at our CSR’s fingertips. Gone are the days of needing to dig through stacks of paperwork. Kudo’s to the team at Capture Components, this products has proven it’s value 10x over.