Helping You Get the Most from Your ccScan Product!

We offer support 7 days a week and aim to get back to you within 24 hours. Please email us at support@capturecomponents.com and include the following:

– Brief description of the problem
– ccScan version number (in ccScan Help menu, About…)
– The Cloud provider being used
– Make and model of your scanner
– When the problem occurred were you: Scanning, Importing, Indexing, Storing, Setup
– Error text and number if displayed; screenshots if available.

 Please download the latest version of ccScan, Release #64, 3.7.64.5505, Dec-15-2023 from this link:

 https://bit.ly/Download_ccScan_Now

 The latest release is always available at this link. In ccScan you can check for the latest release from the button in the ccScan Help menu, About, Check for Newer Version.

In Windows 10 or 11, open Settings, Apps, Apps & Features from the left side menu to uninstall any earlier version. All previous settings, Jobs and Licenses/Activation Keys are preserved. After downloading, double-click on Setup and follow the on-screen instructions. 

If this is a new installation, please paste a copy of your activation key in the place provided In the Startup Wizard or in Admin menu, Licensing…, Activate License dialog, in the place provided. Press the Activate button only ONCE.


Sharepoint Users:

To fix the recent SharePoint issue, please download the latest version of ccScan, Release #66, 3.8.66.5554, Oct 17, 2024 from this link:

https://www.CaptureComponents.com/updates/Setup_ccScan.exe

 ccScan Release #62, 3.7.62.5443 dated April 25, 2023

New: Enhancements:

  • The new 1D/2D barcode engine is faster and more accurate
  • The Validation window opens automatically on Index/QA
  • Screen position is retained when using the Validation window
  • Date values may now be null
  • Auto-Run jobs now post errors in the Notification window

New: Fixes:

  • No more orphan documents in Salesforce Lightning Content
  • Salesforce drag and drop URL is working again

Version: ccScan Release #61, 3.5.61.5376 dated April 7, 2022

Enhancements:

  • 2D barcodes starting with QR codes are now supported
  • Separator Text property expanded to support partial barcode or Regex values.
  • ccScan for Salesforce Lightning login has been improve
  • Full Box Metadata Template support for Business Plus, Enterprise and Elite users
  • And more…

To find your version number click on your: ccScan Help menu, and select About. To download the latest version open ccScan Help and go to the Title page “ccScan Help”. There, just click on the download link or copy that URL to your browser.

Please reference the complete version number in any support emails. Major new versions are denoted by the first digit. Minor versions appear in the second set of 1 or 2 digits. The third pair of digits is the Revision number which includes bug fixes, clarifications and minor corrections. The final 4 or 5 digit group is the Build number denoting any change, trivial or otherwise.

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System Requirements ccScan is a Microsoft Windows desktop application. Complete system requirements.
We recommend that you update to the latest revision of ccScan if the Revision numbers of your license to ccScan are lower than those in the current version. Updating only for build increments is usually not necessary unless you are aware of a problem. Obtain downloads using the above link or the link in the email received when you ordered a Trial or purchased version.
We also recommend that you upgrade to the latest Major or Minor version if these values in your license are lower than those shown above. There may be an upgrade charge for the latest Major or Minor versions, especially if switching from the one-time purchase to the new Subscription service. Visit the product page or email Sales at Capture Components.

Testimonials

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